Privacy Policy

Dated: March 2026

1. Introduction

OnePan is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how OnePan collects, uses, discloses and protects personal information when you interact with our website, services and business.

By using this website or submitting your information to us, you agree to the practices described in this policy.

2. What Information We Collect

We may collect personal information that is reasonably necessary for our business activities. This may include:

  • Name

  • Business name

  • Phone number

  • Email address

  • Business location

  • Industry or service requirements

  • Any information you choose to provide through enquiry forms, emails or phone calls

We may also collect limited technical information when you visit our website, such as:

  • IP address

  • browser type

  • pages visited

  • website usage data

This information helps us improve the performance and usability of our website.

3. How We Collect Information

Personal information may be collected when you:

  • submit an enquiry through our website

  • contact us by phone or email

  • request information about services or partners

  • engage with OnePan or our service ecosystem

  • interact with our website

We only collect information that is reasonably necessary for providing our services.

4. How We Use Personal Information

OnePan may use personal information to:

  • respond to enquiries

  • provide information about relevant services

  • connect businesses with appropriate suppliers or service providers

  • facilitate introductions within the OnePan ecosystem

  • improve our services and website experience

  • communicate important service information

We only use personal information for legitimate business purposes related to our services.

5. Disclosure of Information to Partners

OnePan operates as a service ecosystem connecting commercial kitchens and food service operators with trusted suppliers and specialist providers.

Where appropriate, we may share relevant contact details and business information with selected partners within the OnePan network in order to:

  • provide quotes or service information

  • deliver requested solutions

  • connect you with appropriate suppliers or systems

All partners are selected based on reliability and industry performance.

OnePan does not sell, rent or trade personal information to third parties.

Information is only shared where necessary to assist with service delivery or requested enquiries.

6. Website Analytics and Cookies

Our website may use analytics tools and cookies to understand how visitors use the website.

This information may include:

  • pages viewed

  • time spent on pages

  • general geographic location

  • referral sources

These insights help us improve the website experience and performance.

Users can adjust their browser settings to refuse cookies if they prefer.

7. Data Security

OnePan takes reasonable steps to protect personal information from:

  • misuse

  • interference

  • unauthorised access

  • loss or disclosure

While we take appropriate security measures, no online system can guarantee absolute security.

8. Access and Correction

You may request access to personal information we hold about you.

If any information we hold is incorrect or outdated, you may request that it be corrected.

Requests can be made by contacting us using the details below.

9. Changes to This Policy

OnePan may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

The most current version will always be available on this website.

10. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

OnePan
sales@one-pan.com.au
0420 415 703